Frequently Asked Questions
Everything you need to know about your Kouvr shopping experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US, while international orders may take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that sale items are final sale.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specifications for the perfect fit.
Can I change or cancel my order?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
Are your products ethically sourced?
Yes, Kouvr is committed to sustainability. We partner exclusively with manufacturers who follow fair labor practices and utilize eco-friendly materials whenever possible.